About this notice
Web Build Solutions operates this website. Contact info@webbuild.co.in for privacy questions, complaints or requests. Our office is at 101, Sidhgiri Business Centre, Swami Vivekananda Road, Gyan Nagar, Mhatre Wadi, Borivali West, Mumbai, Maharashtra 400092, India. This notice covers website visits and initial enquiries. Information handling within a client project is addressed in the applicable engagement.
Information you choose to share
If you email or call us, you may provide your name, contact details, business information and project requirements. Please share only what is needed for the discussion. Do not include passwords, payment-card information or confidential customer records in an initial enquiry.
How the current contact page works
The Contact and Discuss a Project forms collect the details you enter, such as your name, email address, message and optional business, phone, service, website and timing information. Valid submissions are saved in private server storage outside the public website directory. With email notifications enabled, submitted enquiry details are transmitted through Zoho CPaaS to info@webbuild.co.in, using noreply@webbuild.co.in as the sender and the visitor email as Reply-To. Email notification failure does not remove the privately stored enquiry. Separate email links still open your email application; opening a link does not send a message.
Optional website analytics
If you allow analytics, we use Google Analytics through Google Tag Manager to understand visits and useful interactions such as scrolling and contact-link clicks. Analytics is optional and loads only after acceptance. We do not deliberately send names, email addresses, phone numbers, message text or other enquiry fields to Analytics. Page/referrer query strings and fragments are excluded by the website configuration. You can change your choice using Analytics settings in the footer. See the Cookie Policy for storage details.
Live chat and visitor monitoring
We use tawk.to to provide live chat and help our team respond to website visitors. The chat service initializes automatically when a page loads, before you send a message, and separately from your optional Google Analytics choice. It can receive technical information about your visit, including your network address, browser or device information, page activity and a browser identifier. If you chat, the service also processes your messages and any contact details or attachments you provide. Our authorised team can access conversations through the tawk.to dashboard. Please do not send passwords, payment-card details or confidential customer records in chat.
Purpose of an enquiry
We use enquiry information to understand your requirements, respond, prepare proposals and discuss or deliver an agreed engagement. We use technical information to operate the website, prevent abuse and investigate problems. Optional Analytics helps us understand website use when you allow it. Sending an enquiry does not subscribe you to a newsletter.
Website requests and technical information
Website requests can include your network address, browser information, requested URL and request time. Hosting and security systems may record these details to serve pages, detect abuse and investigate faults.
Providers, sharing and processing locations
We use Oracle Cloud hosting, Zoho for enquiry email, tawk.to for chat and Google for optional analytics. Authorised team members and providers access relevant information as needed for these purposes. Providers may process information outside India under their service arrangements and privacy policies; we do not promise that all information remains in India. Information may also be disclosed where required by applicable law or to address abuse or legal claims.
Retention and protection
We review enquiries that do not become projects after six months and delete personal information no longer needed. This is a review point, not an automatic deletion deadline. Active discussions, client-project records, legal obligations or disputes may require longer retention. Our review covers relevant enquiry records, email and chat copies under our control. Client records are handled under their engagement and applicable obligations. Technical logs and provider records follow operational settings and provider retention arrangements; this six-month review is not a promise about every technical record. Access is limited to authorised personnel and providers as needed. No online system guarantees absolute security.
Privacy questions and requests
Email info@webbuild.co.in to request access to, correction or deletion of information associated with your enquiry, withdraw consent where processing relies on it, or raise a privacy complaint. Provide enough information to locate your record without unnecessary sensitive details. We may verify your identity before acting. We assess requests under applicable law and explain any reason information must be retained. Analytics settings controls optional analytics; browser settings control stored site data.
Cookies and changes
Read the Cookie Policy for browser storage and available controls. We update this notice when our information handling changes. The date shown on this page identifies the current version.